Return policy

Return Policy

Returns and exchanges are accepted within 30 days of purchase with receipt, and the item(s) must be in unworn/unused condition. Returns will be issued in the same manner the item was purchased.

Online Order Return Policy:

If you need to return a purchased item please email giftshop@umacleveland.org or call 216-781-4329. Returns for items purchased online should be sent to:

Please include a phone number when returning merchandise through the mail. We do not store credit card information, so returns must be processed over the phone with the original form of payment.

Shipping costs are non-refundable, and you are responsible for the cost of shipping for the return. Items purchased online can be returned in store, as long as it is within 30 days of purchase with receipt.